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Awareness session 8 - itSMF Malaysia attends ISACA Malaysia Annual Dinner

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Awareness session 7- Pink Is Celebrating 20 Years Of ITIL Experience!

For itSMF Malaysia, this was a great experience being invited by renowed ITIL experts Pink Elephant. The event was held in a 5 star hotel in KL, Malaysia.
 
CEO David Ratcliffe, accompanied by VP George Spalding came to the event. The actual Pink Perspective event is held over 3 days; i.e. 7-9th Dec 2009 continuously.  
 
It was a great event, witnessing more than 75 participants. It was planned some months back, and Pink Malaysia did a good job of getting attention, giving good delivery of presentation, and got various feedback on the type of course they would be delivering in Jan 201, during their 2 day IT Management Expert Forum. itSMF Malaysia was invited to attend the 1 day seminar. We felt that the participants went away with a good feeling of learning good industry information.
 
During this event on Tuesday (8th Dec), CEO David spoke about the positive trends surrounding itSMF ‘s new voyage on the effort ITIL v3. This will begin somewhere in 2010, and will show results in 2011.
 
The industry needs to grow, and he discussed areas related to pass rates, importance of continuous education, organization assessment, and how Pink can be part of a company’s success in implementing manageable projects using ITIL processes.
 
Later on, George discussed on the various areas related to standards, frameworks, methodologies and best practices.
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Awareness Session 6 - itSMF Malaysia presents MDEC with appreciation letter

MSC Malaysia Achievement event 2009 (AE09)’s event witnessed history with itSMF Malaysia was given the honour to present to MDEC a significant appreciation letter from itSMF international.
 
This was to thank MDEC and their team for assisting in the early formation of itSMF Malaysia, when they first began their journey in 2008.
 
Representative of the Malaysian chapter and president Michael Kum thanked the administration team at MDEC, who supported the cause of the society before it’s formation.
 
itSM society of Malaysia became officially approved by ROS in July 2009. They conducted 2 international conferences in Oct, in 2008 and this year.
 
According to the management team of itSMF Malaysia, they hope to gather more interest among the vendors, large and small, and boost up the slow market demands in terms of k-economy and fulfill 10MP, which is soon to come.
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Conference 2008

Photograph of the event. (Best view with Cooliris plugin)

itSMF Malaysia Chapter, Inaugural Annual Conference! Spearheading IT Service Management with ITIL

Date: 20th of October  2008, Monday.

Venue: Grand Millennium Hotel.

Programme Update !

Keynote Speakers & Panel Discussion Presenters

- Sharon Taylor, Chair itSMF International (Governance,Policy & Accountability)

- Keith Aldis, Chief Executive, itSMF UK

- Robert Stroud itSMF International (Audit, Compliance, Standards & Treasurer)

- H.P. Suen, Chairman, itSMF Hong Kong

- Umar Chandran, President, itSMF Singapore

- Ms Anne Lim-Tan, Treasurer, itSMF Singapore

- Mr Muhundhan Kamarapullai., CDD, Programme Manager


Register Online Now ! Early Bird : RM 550 - flat rate - (from 21st Aug - 6th  Oct ,2008)Read more

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ITIL Qualifications Scheme Survey

When the full ITIL® Version 3 qualification scheme was complete there was always the expectation that the status of the Version 2 scheme would be reviewed.  As part of the process of seeking the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes.  The timetable for the eventual phased retirement of the Version 2 scheme will be determined by many factors such as availability of translated exams.  In releasing this survey we acknowledge that customer demand is also a major contributor to the decisions. 

By answering the questions in this survey you will have the opportunity to shape the future of the industry.  We have tried to balance meaningful questions without making the survey too cumbersome to complete.  The survey will be available for completion up to the end of Friday 24th July (UK time) so please this opportunity to help us.    Read more

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itSMF Awareness Session # 3 of Six - IT Service Management – The Malaysian Way!

Date: 28th Nov 2008

Time: 3:00 pm - 5:00 pm

Venue: Extol MSC Sdn Bhd. Unit G1, Ground Floor, Wisma UOA Pantai II, 11, Jalan Pantai Jaya (Opposite Menara TM)

Entrance fees: RM30/participant with light refreshments (Rebate will be given back to ITSMF member). RSVP by 20th of Nov to n.khalid@quintgroup.com.

Please include the following information: a)Subject Title: ITSMF Awareness Session 2 , b) Your name, c) Company name, d) # of attendees, e) Email and f) Handphone number.

Synopsis:

Many of us are aware about the upcoming trend of implementing IT Service Management within the companies to improve competitive advantage. They are many multinational and local companies who have embarked in the IT Service Management journey in Malaysia. Would you be interested to learn from these companies?Read more

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itSMF Awareness Session # 2 of Six - Navigating your corporation to a successful & sustainable ITIL and ISO20000 implementation

Date: 6th Oct 2008

Time: 6:30 pm - 8:30 pm

Venue: Level 50, South Wing , Menara TM, Jln Pantai Bahru, 50672, K.L.

Entrance fees: RM30/participant with light refreshments (Rebate will be given back to ITSMF member). RSVP by 2nd of Oct to s.d.shazly@quintgroup.com.

Please include the following information: a)Subject Title: ITSMF Awareness Session 2 , b) Your name, c) Company name, d) # of attendees, e) Email and f) Handphone number.

Synopsis:

Currently, they are more than 260 organisations that have achieved the ISO20000 status. The adoption of both ITIL practices and ISO 20000 standards are growing in an infectious rate globally.  The next generation IT Service Organisations are going into a revolutionary transformation that are service centric, business process oriented and continuously improve to enhance IT competitiveness in supporting the ever challenging business landscape. How ready are you in adopting the ITIL practises or ISO20000 standard in order to compete in the ever challenging IT landscape?Read more

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itSMF Awareness Session #1 of Six - ITIL - The way forward for ICT Professional

Date: 29, July 2008

Time: 7:20 pm - 9:00 pm

Venue: Level 50, South Wing , Menara TM, Jln Pantai Bahru, 50672, K.L.

Synopsis:

In the current business world, ICT plays a significant role in accelerating business growth. Some major companies even build their business models around ICT. The role of ICT has expanded beyond the management of ICT services. It plays a pivotal role to align ICT and supplier capabilities to deliver business values that contribute to market growth and customers’ satisfaction.

ITSMF (IT Service Management Forum) Knowledge and Education Management (KEM )Team has specially prepared an awareness evening to present to you a series of “best practise” processes, namely ITIL (Information Technology Infrastructure Library), that are being adopted by major MNCs and local Malaysian companies.

These processes enable them to increase their business competitiveness and keep them agile in responding to business needs. The agenda for the session has been designed to provide you with information on:

  • An introduction about ITIL V3
  • The current adoption trend of ITIL
  • Question and Answer Session, where participants can ask questions pertaining to current issues with respect to IT Service Management to our ITSM panels advisors.
  • An introduction of the role of ITSMF in supporting your ITSM adaptation journ

About the Speaker:Read more

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itSMF Asia Summit 2008

The 4th Annual itSMF Asia Summit 2008 will take place 13–14 October in Singapore. This authoritative premier event is designed for Asia’s top CIOs, IT directors, senior-level managers and ITSM practitioners interested in building and managing a business-focused IT organization.

The two-day international conference will discuss how best practice frameworks and standards such as the ITIL, COBIT and ISO/IEC 20000 are helping enterprises of all sizes and industries set the right controls and quality parameters to meet internal business requirements and tackle external pressures by providing a platform of collaborative information sharing and professional networking. Learn about the latest strategies and developments via thought-leadership presentations, interactive discussion panels and real-world case studies from the region and beyond.

 
There will be a post-conference master class and after hours networking socials to top off the event. Join over 200 like-minded leaders and experts from over 17 countries as they convene in modern Singapore, Asia’s top convention city. http://www.terrapinn.com/2008/itsmf/

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3rd Annual Conference

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Maximising Your Pontential  

MSC Malaysia Capability Development Programme (CDP) is an MDeC initiative designed to help ICT organisations and individuals to maximise their potentials by adopting global good practices, process improvements and professional certifications.
 
It aims at enabling them to focus on their core competency and hone their competitive edge. CDP provides monthly dialogues, seminars, workshops, clinics and financial incentives developed to gear the MSC Malaysia status companies to achieve certifications that would ensure business continuity.
 
 
Take Off With Us at www.mscmalaysia.my/cdp
To participate in CDP complimentary talks and workshops, click here

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